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Privacy Policy

SPCTRM Privacy Policy

Last Updated: 20 July, 2024

Your Privacy is important to us. This page details what information we use and how we use it because the more you know, the more control you have.

Have Questions? Contact Us!

Introduction

This privacy notice lets you know how we safeguard your personal data and the measures we take to keep it safe. Here, you can find out about:

  • What kind of information we collect to provide you with our bundle of services.
  • How we use your information to fulfil your requests and keep you safe.
  • The controls we have in place and the choices available to you.

This notice also states all the possible rights you have regarding to the privacy of your data. The data protection rules are set up in order to protect everyone who uses our platform.

The term “us” or “we” refers to SPCTRM Limited, which has been incorporated and registered a Company Limited by Shares under the laws of the Republic of Malawi.
The term “you” or “your” refers to people using our platform (Website, Customer App, Driver App, and Store App) for their own personal use or in their capacity as a representative of their business or workplace.

Summary:

The Data We Collect

We only collect and process information as necessary to fulfil your needs on our platform. This ensures that we give you the best possible service for what you are looking to achieve while respecting your privacy. The information we collect is detailed below.

1. Personal Data

We collect certain personal information from you to provide our services and ensure a smooth user experience. Here’s a breakdown of the specific types of personal data we collect:

Account Information

  • Contact details: Name, phone number, email address
  • Profile information: Saved addresses, language preferences
  • Verification data (for drivers): Driver’s License, National ID
  • User Image: Stored securely on our Cloud Servers which are GDPR Compliant.

Location Data

  • Geolocation: Used to provide local services, estimate ride times, suggest destinations, and show traffic conditions.

Payment Information

  • Payment details: Amount charged, payment method type (e.g., credit/debit card, cash, Airtel Money /Mphamba)

App Usage Data:

  • In-app communication records: Time and content of chats with drivers.
  • Limited device identification: Device IP address.
  • Ride data: Journey time, route taken, timestamps (for scheduling and driver/customer safety)
  • In-App message data: Date, time, and content of communication with drivers.

2. Usage Data

This category includes information automatically collected when you use our platform, both the website and mobile app. This data helps us understand how users interact with our services and improve your overall experience.

Here are the specific types of usage data we collect:

Device Information

  • Includes device type (e.g., phone, tablet), operating system (e.g., Android, iOS), browser version, and device ID number.

Location Data

  • We collect your approximate location (IP address) to provide relevant services and features, like suggesting nearby drivers or restaurants.

Browsing and App Activity

We track your activity on our platform, including pages visited and features used. This helps us understand user behavior and improve our services.

3. Tracking Technologies and Cookies

We use various tracking technologies, including cookies, beacons, tags, and scripts, to collect and analyze certain information about your use of our platform. These technologies help us improve the performance of our services and provide a better user experience.

Types of Cookies

  • Session Cookies: These temporary cookies are stored on your device until you close your browser window. They are essential for certain functionalities and expire automatically.
  • Persistent Cookies: These cookies remain on your device for a predetermined period even after you close your browser. They help us remember your preferences and personalize your experience across visits.
  • Necessary Cookies: These essential cookies are required for the basic functionality of our platform. They allow you to navigate the app, access features, and maintain your login session.
  • Cookies Policy / Notice Acceptance Cookies: These cookies track whether you have accepted our cookie policy.
  • Functionality Cookies: These cookies help us remember your preferences, such as language settings and saved addresses. They personalize your experience and avoid the need to re-enter information repeatedly.

Your Choices

  • Most web browsers allow you to control or disable cookies entirely. However, this might limit your ability to use certain features of our platform.

How We Use Your Data

We use your personal data to provide, improve, and secure our services. Here’s a breakdown of how we use your data for specific purposes:

1. Account Management and Service Delivery

  • We process your contact information and account details to create and manage your account, process requests, and provide customer support.
  • We use location data to connect you with drivers, suggest nearby services, and ensure efficient ride completion.

2. Communication

  • We use your contact details to send you important updates, promotional offers, and account-related information (with your consent).

3. Ride Management and Optimization

  • We process location data to track your ride progress, optimize routes for drivers, and ensure timely arrivals.
  • We use ride data (e.g., routes, timestamps) to analyze service performance and improve efficiency. This data may be anonymized or aggregated before analysis.
  • We may use in-app communication records to resolve disputes between drivers and passengers.

4. Security and Fraud Prevention

  • We use device data (limited) to verify your identity and maintain a secure platform.

5. App Performance and Updates

  • We use limited device data (e.g., IP address) to improve app performance and identify potential issues.
  • We use your contact information to notify you about important app updates.

6. Payment Processing

  • We collect limited payment information (e.g., last 4 digits of card number, Mobile Money Number, and/or Bank Account Details) to process payments securely.

The Legal Basis for Processing Your Data

We are committed to using your personal data in a lawful and transparent manner. Here’s a breakdown of the legal grounds we rely on for processing your data

1. Contractual Necessity

  • We process certain data to fulfill our contractual obligations with you. This includes processing information like your location and contact details to connect you with drivers, complete rides, and process payments.
  • Without this data, we cannot provide the services you request.

2 Legitimate Interests

We may also process your data for our legitimate interests, provided these interests do not override your rights and freedoms. Our legitimate interests include:

  • Providing a safe, efficient, and innovative service to our users (passengers and drivers).
  • Maintaining and improving the performance of our platform.
  • Preventing fraud and other malicious activity.
  • Complying with applicable laws and regulations.

3. Legal Obligations

In some cases, we are legally obligated to process your data. This includes responding to legal requests from law enforcement or complying with data retention laws.

4. Consent

For certain specific purposes, we may seek your explicit consent to process your data. You will have the right to withdraw your consent at any time

Transparency, Your Rights, and Controls

We are committed to transparency regarding your data privacy rights. We also want you to remain in control of your information. We provide you with the necessary controls within the app to view the information we collect, including profile data and trip history. You can also access in-app settings to control marketing preferences and cookie consent.

1. Right to Access

You have the right to request a copy of the personal data we hold about you.

2. Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal data.

3. Right to Erasure

In certain circumstances, you have the right to request that we erase your personal data.

4. Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data.

5. Right to Object

You have the right to object to the processing of your data for certain purposes, such as direct marketing.

6. Right to Data Portability

In certain circumstances, you have the right to request that we transfer your personal data to another service provider.

Who We Share Your Data With

We are committed to protecting your privacy and only share your data with trusted partners and when necessary. Here’s an overview of who we might share your data with.

1. Service Providers

We may share your data with third-party service providers who help us operate our platform. These providers are contractually obligated to maintain the confidentiality and security of your data. Examples of service providers include payment processors, cloud storage providers, and customer support platforms.

2. Drivers

To fulfill your ride requests, we share certain information with drivers, such as your name, contact information, and approximate location. Driver access to your data is limited to what is necessary to complete the ride.

Data may be available to the Driver for up to 48 hours after the ride in order to facilitate the return of items left in the car.

3. Law Enforcement and Regulatory Authorities

We may be required to disclose your data to law enforcement or regulatory authorities in response to a legal request (e.g., court order, subpoena).

We will only disclose data in accordance with applicable laws and regulations.

4. Important Note

Providing accurate information is essential for a smooth user experience. Refusing to share certain data that is necessary for specific functionalities (e.g., location data for ride requests) may limit your ability to use our services.

Security of Your Data

We take the security of your personal data very seriously and implement a comprehensive security program to protect your information. Here are some of the measures we take.

1. Security Measures We Take

  • Secure storage: We store your data on secure servers that use industry-standard security measures, including encryption at rest and in transit.
  • Access controls: We restrict access to your data to authorized personnel who have a legitimate business need.
  • Regular security assessments: We regularly assess our security practices to identify and address potential vulnerabilities.
  • Compliance with regulations: We strive to comply with all applicable data security regulations.

2. Security Measures You Can Take

While we implement these security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data.

  • Use strong passwords and keep them confidential.
  • Be cautious about the information you share online.
  • Keep your software and devices up to date with the latest security patches.

Children’s Privacy

We are committed to protecting the privacy of children. Our services are not directed to people under the age of 18.

  • We do not knowingly collect personal information from people under 18 years of age.
  • If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to remove the information from our servers.
  • We recommend that parents supervise their children’s online activity and consider using parental control tools available from web browsers and operating systems.

Links to Third-Party Websites

Please note that we do not endorse any third-party content or websites.

Our platform may contain links to websites operated by third parties, including:

  • News articles
  • Social media platforms
  • Delivery partners and stores
  • Payment processors

We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any website you visit before providing any personal information.

Data Retention

We retain your data for as long as necessary to fulfill the purposes described in this privacy policy, comply with legal obligations, and resolve disputes.

Here’s a breakdown of our data retention periods:

  • Account Data: We retain your account data for as long as your account is active. You can delete your account at any time, and we will delete your data in accordance with our retention schedule.
  • Transaction Data: We retain transaction data (e.g., billing information) for a period of 7 years to comply with accounting and tax regulations.
  • Location Data: We retain anonymized location data for a limited period of time (3 years) to improve the performance of our services.
  • Customer Support Data: We retain customer support data for a reasonable period of time to resolve disputes and improve customer service.
  • Legal Requirements: In some cases, we may be required by law to retain your data for a longer period (e.g., for tax or law enforcement purposes).

After the aforementioned retention periods expire, we will delete or anonymize your data. Anonymized data cannot be used to identify you.

Updates to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or comply with legal requirements.

Here’s how we will notify you of changes:

  • Posting the updated privacy policy: We will post the updated privacy policy on our website and mobile app. The “Last updated” date at the top of the privacy policy will also be updated.
  • In-app notifications: We may also provide in-app notifications to inform you about significant changes to the privacy policy.

We encourage you to periodically review the privacy policy for the latest information on our data practices.

Contact Us

We may update this privacy policy from time to time to reflect changes in our practices or comply with legal requirements.

If you have any questions about this Privacy Policy or your data privacy rights, please contact us:

Email: [email protected]

Whatsapp: +265 882 849 940